HWCare

As a leading technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there are always HiWire staff members ready to help you! Each family we work with is unique and expects different levels of response time and attention. Because of that, we created multiple service membership options to provide personalized support that is right for you and your Family. Each of our memberships come with different features and guaranteed response time. No matter which membership you select, we promise to deliver personal, first-class home automation services every time you need it.

HiWire Performance Plans

BRONZE
$49 per month

Our Basic membership offers Remote Service and Support for all of your connected system devices.

  • Remote Service
Select Plan
SILVER
$99 per month

Get extended service hours, 4-hour response time and 7 other benefits including streaming assistance.

  • Remote Service
  • Silver Priority Scheduling
Select Plan
GOLD
$199 per month

Our best standard plan includes Saturday remote system support, complimentary on-site service hours, plus full system clean up and health checks twice a year.

  • Extended Remote Hours
  • 2 System Health Visits
  • 14 Plan Benefits
Select Plan
PLATINUM
Call for pricing

Our very best custom performance solution includes just about everything you need to keep your system running at peak performance. From 7/365 servicing to 20 system benefits, this is your premium All-In Plan.

  • Extended Remote Hours
  • 4 System Health Visits
  • Complimentary equipment service
  • 21 Plan Benefits
Select Plan

Not on one of our plans?

You’re still our customer. Non-plan members can still call us for service at our standard hourly rate, whether you need a one-off adjustment or have a question about something we installed years ago. We’ll always pick up.

What’s Included

Each HWCare plan includes a defined set of services tailored to how much support your system needs. Below is a closer look at the features that make up the full HWCare experience — most are available across all four tiers.

DIY Support App

Our HWCare app lets you submit service requests, schedule visits, and review your installed system from anywhere — so the simple stuff stays simple, and complex requests come pre-tagged with the info we need to fix them fast.

Annual Tech Reviews

Once a year your dedicated technician sits down with you for a review of your installed technology — what's worked, what's getting tired, and where we can improve. You'll leave with a written report and a roadmap for the next twelve months.

Priority Scheduling

Plan members go to the front of the queue. Same-day or next-day service is the rule, not the exception, and you'll never wait behind a non-member for a critical issue.

Annual System Updates

With technology always changing, our annual update keeps your firmware, app integrations, and certifications current. We handle the testing off-site so updates land smoothly the first time, with no drama for you.

Preventative System Monitoring

Your installed system is on preventative monitoring 24/7 — we see anomalies before you do, and ninety percent of the time we resolve them silently before they ever become a problem you'd notice.

Extended Service Hours

Bronze members reach us through standard business hours. Silver extends to evenings, Gold to weekends, and Platinum is true 24/7 — including holidays — for the times when something has to be working now.

Concierge Assistance

We have always considered ourselves to be a service business. Concierge Assistance is the line that lets you reach a real HiWire technician directly — no phone tree, no ticket queue — just a person who already knows your system, ready to help.